Security

Last updated: 9/18/2025

1. Our Security Commitment

At Telladesk, we take the security of your data and financial information seriously. We implement industry-standard security measures to protect your information and ensure the integrity of our platform.

2. Data Protection

We protect your data through:

  • End-to-end encryption for all data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Data backup and disaster recovery procedures

3. Financial Security

Your financial transactions are protected by:

  • PCI DSS compliance for payment processing
  • Multi-factor authentication for account access
  • Real-time fraud monitoring and detection
  • Secure banking partnerships and integrations
  • Transaction verification and approval processes

4. Infrastructure Security

Our infrastructure is secured through:

  • Cloud-based hosting with enterprise-grade security
  • Regular security updates and patches
  • Network firewalls and intrusion detection systems
  • DDoS protection and mitigation
  • 24/7 security monitoring and incident response

5. User Account Security

We help protect your account with:

  • Strong password requirements and validation
  • Two-factor authentication (2FA) support
  • Account lockout after failed login attempts
  • Email verification for account changes
  • Session management and automatic logout

6. Compliance and Certifications

We maintain compliance with industry standards and regulations:

  • PCI DSS Level 1 compliance for payment processing
  • ISO 27001 information security management
  • GDPR compliance for data protection
  • Regular third-party security assessments
  • Financial services regulatory compliance

7. Incident Response

In the event of a security incident, we have procedures in place to:

  • Immediately assess and contain the threat
  • Notify affected users and relevant authorities
  • Investigate the root cause and impact
  • Implement corrective measures
  • Provide regular updates throughout the process

8. Your Security Responsibilities

To help maintain security, please:

  • Use strong, unique passwords for your account
  • Enable two-factor authentication when available
  • Keep your contact information up to date
  • Report any suspicious activity immediately
  • Log out of your account when using shared devices
  • Be cautious of phishing attempts and suspicious emails

9. Reporting Security Issues

If you discover a security vulnerability or have concerns about our security practices, please report it to us immediately at:

Email: security@telladesk.com

We appreciate responsible disclosure and will investigate all reports promptly.

10. Contact Us

If you have any questions about our security practices, please contact us at:

Email: security@telladesk.com

Address: [Your Business Address]